Most often asked
What is
1. Do I need to do a strand test? Yes, the strand test determines
the length of time you leave the treatment on and the color results.
2. How does one obtain the
sample hair for the stand test? You can take it directly from your head or use
the "leavings" from your brush or comb. The strand sample needs to
include all the different colors and textures of your hair.
3. How often can I do this treatment? A typical
treatment will last anywhere from
4. How do you use the
product? You mix the powder with boiling distilled water and after it cools to
the touch, you apply it to your hair.
You can apply it using an applicator, an all-plastic paintbrush or by
hand, make sure you use the gloves supplied.
5. How much powder and how
much liquid do I use? You want to use enough of the powder to be able to cover
all of your hair; if your hair is short you would only use 1 to 2 ounces. To
this you need to add enough liquid to obtain a consistency
you can work with. Not too thick and
lumpy, but not too runny. A smooth creamy, yet gritty paste.
A. One package
of the Light Mountain Natural hair color contains 4 oz.
B.
Step 1 of the “Color the Gray” contains 3 oz, Step 2 contains 4oz.
6. What color should I use?
You need to refer to the color chart on the back of the box. Remember that this
product will not lighten your hair.
7. Why am I not seeing a
color change? The color you choose was too close to your current color or you
did not leave the treatment on long enough. This situation will be avoided by
doing the strand test.
8. Is it safe for women who
are expecting? You need check with your health care practitioner.
9. Can a chemical dye be used
after using the
10. What is the difference
between the Light Mountain Natural and the “Color the Gray” hair color? The regular
11. What is in step one? Step one is a propriety blend of our own
mixture of the three different botanical plants.
12. How are the different colors
derived? Our colors are obtained from the Lawsonia shrub and other botanicals.
13. My hair is green, why? A
green cast usually means that there has been an interaction with chemicals or
metals. If this occurs please contact
our office for further instructions.
14. The strand test came out too
red, brassy or dark, what can I do to adjust the color?
A. If you added
heat, it will bring out red tones. Try
the strand again without applying heat.
You can add black tea or day old brewed coffee to the powder replacing
the distilled water to tone down the red (redo the strand test) if you are
using the “Color the Gray”, you would add this to Step 2 only. We do not
recommend instant coffee. Please note that metal cannot be used in the brewing
of the tea or the coffee
B. You can add
three tablespoon of fresh lemon juice or vinegar to the brown and mahogany
shades to bring out rich golden (brownish) or copper highlights. (Redo the
strand test). If using the “Color the Gray”, you would add this to Step 2 only.
C. To darken
gold tones, you can reapply the application.
15. How can I remove this
product from my hair? There are several
different methods you can try; depending on the length of time you have had it
on your hair. We have found the
following procedures to be effective on a fresh application, less than 24
hours, and the results will been seen immediately.
A. For darker
shades you can try a mixture of baking soda and molasses using equal parts.
Make up enough of the mixture to be able to coat all of your hair. Apply this
mixture to your hair and let it dry, a blow dryer can be used, until it is hard
then rinse out.
B. For lighter
shades you can try a mixture of Crystal Light lemonade mix and a rinse out cream
rinse/conditioner using equal parts. Use 1/2 cup of cream rinse/conditioner to
one tub of lemonade mix. Apply to your hair and let dry, a blow dryer can be used,
then rinse out.
C. If
the treatment is older, more than 24 hours, you can try using a high detergent
shampoo and a deep conditioner. The conditioner should be one that you leave on
the hair for 20 minutes. You can also try a "clarifying" shampoo, also
known as "swimmer's shampoo".
D. If these
procedures do not work and you want the hair color removed, you may want to
consider having the hair professionally stripped.
16. I am having trouble rinsing
the treatment from my hair; can I apply something to aid the removal? You can
add baking soda to the rinsing process.
17. Is a patch test really
necessary? Yes, even though the product is 100% natural, you may be allergic to
it. I.E. some people are allergic to pollen. If you experience any abnormal reaction,
I.E. redness, a mild burning sensation, to this product, you are allergic to
this product and must not use it
18. How soon after using the
neutral may I apply a color coat? If your hair is in good condition you may
apply a color coat right away. If you are using the neutral on damaged hair,
you can apply color once you feel your hair is in good shape.
19. I used the “Color the Gray”
and my gray hair is still gray after using step 1? The most important part of
step 1 is after the 5 minutes you need to see a red, pink, or orange color on
the gray hair. Apply step1 again using
heat; this will help the product adhere to your hair. Since step 1 is only left
on for five minutes a minute or two a heat is all that should be necessary.
20. Can I mix two colors
together? Yes, mixing different colors can result in a unique shade all your
own. Remember do a
21. Does my hair have to be clean
before applying Light Mountain Natural? Usually the Light Mountain Natural is
applied to hair shampooed 24 hours in advance.
Also you cannot have any hair products on the hair, I.E. conditioner,
hair spray etc.